How We Can Help

• Product information.
• Dimensions or included components.
• Order status.
• Address changes.
• Cancellation requests.
• Payment questions.
• Shipping and tracking.
• Damaged, incorrect or incomplete products.
• Returns and refunds.
• Store policies.

Product Questions

For product questions, include the product name and the information you need, such as dimensions, quantities, material information, intended use or included pieces.

Order Questions

Please include your order number whenever possible so the relevant transaction can be located efficiently.

Shipping & Tracking

Orders are normally processed within 2–4 business days, with up to 5 business days during unusually busy periods.

U.S. transit is generally 10–15 business days after dispatch. Canada, the United Kingdom and Australia are generally 11–16 business days, while other international destinations are generally 15–20 business days.

Tracking Updates

Initial carrier movement commonly appears approximately 1–3 business days after label creation, although logistics systems may take longer to update.

Damaged, Incorrect or Incomplete Orders

If glassware, tableware, cups, plates, bowls, pitchers or other items arrive damaged or incorrect, contact us as soon as reasonably possible. Photographs of the product, packaging and shipping label may help us review the issue.

Returns

Eligible products may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy.

Contact Customer Support before sending merchandise back.

Refund Questions

Once an eligible refund is approved, cavrelia™ generally initiates it within 5–10 business days after approval.

Payment Questions

cavrelia™ supports PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay where presented through checkout.

Never send complete card numbers, card security codes or payment-account passwords through Customer Support.