Scope

These Terms and Conditions apply to purchases made through cavrelia.com and govern the transaction between the customer and cavrelia™.

Product Information

We aim to describe product type, size, quantity, included components, materials, photographs and intended use accurately.

Small visual differences may occur because of photography, lighting, screen settings, manufacturing variation or material characteristics.

Food & Beverage Use

Customers should review any product-specific information relating to food contact, beverage use, temperature limits, dishwasher use, microwave use or other care requirements before use.

Do not assume that every Cavrelia product is suitable for every appliance, temperature or food-preparation method unless the relevant product information states so.

Availability

Products, variants and quantities are subject to availability. We may update inventory, discontinue products or correct availability information where reasonably necessary.

Prices & Order Total

Product prices, applicable discounts, shipping charges, taxes and the final order total are displayed during checkout before payment is submitted.

Payment Methods

• PayPal
• Visa
• Credit / Debit Cards
• Apple Pay
• Google Pay

Availability may vary by device, browser, location, currency and checkout configuration.

Payment Authorization

By submitting payment, you confirm that you are authorized to use the selected payment method. Payment providers may conduct verification, authentication or fraud checks.

Order Acceptance

Submitting an order does not guarantee final acceptance. Orders may be reviewed for payment authorization, availability, address accuracy and transaction verification.

Order Processing

Orders are normally processed within 2–4 business days. During unusually busy periods, processing may require up to 5 business days.

Shipping & Delivery

Estimated standard transit after dispatch is generally:

• United States: 10–15 business days
• Canada, United Kingdom and Australia: 11–16 business days
• Other international destinations: generally 15–20 business days

Delivery estimates are not guaranteed arrival dates.

Tracking

Tracking may be provided after dispatch. Initial carrier movement commonly appears approximately 1–3 business days after label creation, although carrier systems may take longer to update.

Order Changes & Cancellations

Contact Customer Support as soon as possible if you need to request an address change, product change or cancellation. Changes cannot be guaranteed after fulfillment begins.

Returns

Eligible items may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy.

Return Condition

For preference-based returns, eligibility may be affected if tableware, glassware, mugs, cups, bowls, plates, trays or serving pieces have been heavily used, chipped, cracked, stained, altered or otherwise damaged after delivery.

This does not limit rights relating to damaged, defective, incorrect or incomplete items.

Refunds

Once an eligible refund is approved, cavrelia™ generally initiates it within 5–10 business days after approval.

Approved refunds are generally returned to the original payment method where possible.

Damaged or Incorrect Items

If an item arrives damaged, defective, incorrect or incomplete, contact Customer Support as soon as reasonably possible. Photographs of the item, packaging and shipping label may help with review.

Mandatory Consumer Rights

Nothing in these Terms and Conditions limits rights that cannot lawfully be excluded under applicable consumer law.