Order Processing

Orders are normally processed within 2–4 business days after payment authorization and order review.

During unusually busy periods, processing may require up to 5 business days.

Business Days

Business days generally exclude Saturdays, Sundays and applicable public holidays.

Processing vs Transit

Processing time occurs before dispatch. Transit time begins after the shipment leaves the fulfillment process.

Shipping Charges

Available shipping methods and applicable charges are shown during checkout before payment is submitted.

United States

Estimated standard transit is generally 10–15 business days after dispatch.

Canada, United Kingdom & Australia

Estimated standard transit is generally 11–16 business days after dispatch.

Other International Destinations

Estimated standard transit is generally 15–20 business days after dispatch, depending on destination and logistics conditions.

Delivery Estimates

Delivery estimates are not guaranteed arrival dates. Weather, carrier capacity, customs activity, public holidays, transportation disruption or address issues may affect delivery.

Tracking

Where tracking is available, shipment details may be provided after dispatch.

The first carrier movement commonly appears approximately 1–3 business days after label creation. A delay between label creation and the first scan does not necessarily indicate that the parcel is lost.

Tracking Gaps

Not every stage of transportation receives a visible scan. Packages may move between logistics facilities for several days before a new event appears.

Protective Packaging

Tableware, cups, pitchers, bowls, plates and serving items may require protective packaging to reduce the risk of transit damage. Packaging format may vary depending on product type and shipment requirements.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment, unit or building details where required.

Order Changes & Cancellation

Contact us as soon as possible if an address change or cancellation is required. We cannot guarantee changes once fulfillment has begun.

Customs & Import Charges

International shipments may be subject to customs duties, VAT, import taxes, brokerage fees or related charges imposed by the destination country.

Unless checkout specifically states otherwise, such destination-country charges may remain the recipient's responsibility.

Customs Delays

Customs inspection or clearance may increase delivery time and is generally outside the direct control of cavrelia™.

Delivered but Not Found

If tracking shows delivery but you cannot locate the package, check household members, reception areas, parcel lockers, building management and other secure delivery locations before contacting Customer Support.

Damaged Shipment

If glassware, plates, bowls, mugs or other products arrive damaged, retain the product, packaging and shipping label where reasonably possible and contact Customer Support promptly.

Lost Shipment

If a shipment appears lost, we may review carrier scans and other available logistics information. Where non-delivery is confirmed, an appropriate resolution may include replacement or refund.

Shipping Support

Email: service@cavrelia.com
Phone: +8613810416298
Customer Service Hours: 8:00 AM – 10:00 PM Daily