cavrelia™ offers serving pieces, pitchers, carafes, tumblers, tea and coffee cups, mugs, bowls, plates, platters and other everyday tableware.

Review the product page for product name, quantity, dimensions, photographs and included pieces.

Yes. Small differences may occur because of lighting, photography, screen settings and ordinary production variation.

Not necessarily. Follow the product-specific care and use information supplied with the relevant item. Do not assume appliance compatibility unless it is stated.

Follow the product-specific material and temperature information. Different materials can have different limits.

PayPal, Visa, eligible Credit / Debit Cards, Apple Pay and Google Pay where presented through checkout.

Payment information is submitted through checkout and applicable payment providers. Do not send complete card numbers, security codes or passwords through Customer Support.

A temporary authorization may appear before the payment fully settles. Release timing is controlled by the applicable payment provider or financial institution.

Orders are normally processed within 2–4 business days. During unusually busy periods, processing may require up to 5 business days.

Contact us as soon as possible. Changes or cancellations cannot be guaranteed after fulfillment has begun.

Available shipping methods and charges are displayed during checkout before payment is submitted.

Estimated standard transit is generally 10–15 business days after dispatch.

Estimated standard transit is generally 11–16 business days after dispatch.

Estimated standard transit is generally 15–20 business days after dispatch.

The first carrier movement commonly appears approximately 1–3 business days after label creation.

International orders may be subject to duties, VAT, import taxes or related destination-country charges. Unless checkout states that such charges are included, they may remain the recipient's responsibility.

Check household members, reception, building management, parcel lockers and other secure delivery locations. If the package cannot be found, contact Customer Support.

Eligible products may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy.

Contact service@cavrelia.com before returning merchandise and provide your order number and the reason for the request.

For preference-based returns, significant use, chips, cracks, stains, alterations or damage after delivery may affect eligibility. This does not limit rights relating to defective, damaged, incorrect or incomplete items.

No. The registered business address is not automatically the merchandise return warehouse. Use only the authorized return destination supplied by Customer Support.

For preference-based returns, the customer generally pays return shipping. If an item is confirmed damaged, defective, incorrect or incomplete, an appropriate no-cost solution may be provided.

Contact Customer Support promptly. Keep the item, packaging and shipping label where reasonably possible and provide photographs when helpful.

Once an eligible refund is approved, cavrelia™ generally initiates it within 5–10 business days after approval. Additional posting time may depend on the payment provider.

Email: service@cavrelia.com
Phone: +8613810416298
Customer Service Hours: 8:00 AM – 10:00 PM Daily