180-Day Return Window

Eligible cavrelia™ products may be returned within 180 days after confirmed delivery, subject to the conditions and process described in this policy.

Return Eligibility

Eligibility depends on the reason for return, product type, condition and any product-specific information applicable to the order.

Preference-Based Return Condition

For returns based on preference rather than a product fault, the item should generally:

• Remain in substantially the same condition in which it was received.
• Not be heavily used.
• Not be chipped, cracked or broken after delivery.
• Not be permanently stained.
• Not be materially altered.
• Include applicable components and accessories.
• Include original packaging where reasonably practical.

Tableware & Drinkware

For preference-based returns, significant use of mugs, cups, bowls, plates, pitchers, carafes, trays or serving pieces may affect return eligibility.

This does not limit rights relating to products that arrived damaged, defective, incorrect or incomplete.

How to Request a Return

Contact service@cavrelia.com before sending merchandise back.

Include your order number, product name, reason for return and photographs where relevant.

Return Authorization

Do not ship a product until the request has been reviewed and authorized return instructions have been provided.

Preference-Based Return Shipping

For eligible returns because a customer changed their mind, ordered the wrong item or no longer wants an otherwise correct product, the customer is generally responsible for return shipping unless applicable law requires otherwise.

Original Shipping Charges

Original outbound shipping charges are generally non-refundable for preference-based returns.

Damaged Products

If a plate, bowl, cup, mug, pitcher, carafe, tray or other product arrives chipped, cracked, broken or otherwise damaged, contact Customer Support as soon as reasonably possible.

Retain the product, packaging and shipping label where possible.

Defective Products

If a product appears defective, provide a description and relevant photographs where appropriate. An available resolution may include replacement, refund or authorized return.

Incorrect Products

If you receive a different product from the item ordered, contact Customer Support before returning it. Where the fulfillment error is confirmed, an appropriate no-cost resolution will be arranged.

Incomplete Sets

If a cup set, bowl set, plate set or another multi-piece product arrives with missing pieces, contact Customer Support and retain the packaging while the issue is reviewed.

Return Shipping for Our Error

For confirmed damaged, defective, incorrect or incomplete products, an appropriate resolution may include prepaid return shipping, reimbursement of reasonable return shipping, replacement, refund or another no-cost solution.

Non-Returnable Items

Where permitted by law, preference-based returns may exclude:

• Gift cards.
• Digital or non-physical products.
• Final-sale items clearly identified before purchase.
• Customized or personalized products.
• Items materially damaged through misuse.
• Items that cannot reasonably be resold for hygiene or safety reasons after use, where applicable.

Exchanges

Direct exchanges may not always be available. Where appropriate, Customer Support may offer a replacement or advise completion of an approved return followed by a separate new order.

Refund Review

After an authorized return reaches the designated return destination, the product may be reviewed to confirm that applicable return conditions are satisfied.

Refund Method

Approved refunds are generally returned to the original payment method where possible.

Refund Timing

Once an eligible refund is approved, cavrelia™ generally initiates the refund within 5–10 business days after approval.

Additional posting time may depend on the payment provider or financial institution.

Refund Not Received

If more than 10 business days have passed after we confirmed that an approved refund was initiated and it has not appeared, contact Customer Support.

European Economic Area & EU Withdrawal Rights

Where applicable to an eligible distance purchase, consumers may have a statutory right to cancel or withdraw from the purchase within 14 days, subject to applicable legal conditions and exceptions.

Nothing in this policy limits mandatory rights available under applicable local law.

Order Cancellation

Contact Customer Support as soon as possible if you wish to cancel an order. Cancellation cannot be guaranteed after fulfillment has begun.

Mandatory Consumer Rights

Where applicable consumer law provides stronger rights than this policy, the mandatory legal protection applies.

Return Support

Email: service@cavrelia.com
Phone: +8613810416298
Customer Service Hours: 8:00 AM – 10:00 PM Daily